The Rostocker Straßenbahn AG is a member of the arbitration board for public transport (söp).

You have the option of contacting söp, should you not be satisfied with the processing of your complaint. They arbitrate in disputes between passengers and transport companies.

Arbitration Board

söp_Schlichtungsstelle für den öffentlichen Personenverkehr e.V.
Fasanenstraße 81
10623 Berlin

+49 30 - 64499 330

More information

If you need more information about the arbitration board please visit